The Palace Casino Resort in Biloxi stands out as a highly recommended destination, particularly for those seeking a smoke-free environment. Guests consistently praise its inviting atmosphere, excellent dining, and outstanding customer service, making it a true gem for both locals and tourists.
One of the most frequently lauded features of the Palace Casino Resort is its commitment to being entirely smoke-free. This aspect is described as a "game changer," ensuring that the "entire property smells 'fresh'." This policy significantly enhances the overall comfort and enjoyment for visitors who appreciate a clean and clear air environment, setting it apart from many other casinos.
The buffet at Palace Casino Resort receives widespread acclaim for its variety, quality, and value. Reviewers highlight:
The staff at Palace Casino Resort consistently earns high marks for their friendliness and professionalism. Every employee, from buffet attendants to dealers, bartenders, and security personnel, is described as "incredibly kind and welcoming," "knowledgeable and polite," and "friendly." This dedication to customer service is a "star of the show," contributing significantly to an overall "relaxing, comfortable and safe" adult experience.
The casino floor is noted for its cleanliness and positive atmosphere. While the casino does have specific operating hours (opening at 0800), it offers an enjoyable gambling experience. Ample parking is available, with a convenient covered catwalk from the 3rd-floor garage providing easy access to the casino. Guests also appreciate the proximity to a beautiful fishing pier, adding another enjoyable activity nearby.
Though sometimes described as "off the beaten path" and potentially "overlooked by tourists," the Palace Casino Resort is highly recommended for both visitors and locals. Its emphasis on hospitality, combined with the comprehensive offerings like the top-tier buffet and smoke-free environment, makes it a highly valuable destination in Biloxi. Many reviewers express a strong intent to return, calling it "where I will stay next time I'm in Biloxi."
For an exceptionally clean, friendly, and enjoyable casino and resort experience in Biloxi, especially if a smoke-free environment is a priority, the Palace Casino Resort comes with a strong recommendation. Its fantastic buffet and stellar service make it a standout choice.
My review is for the buffet. I have brought kids here twice and both times the staff have been incredibly kind and welcoming even though we have to walk the kids all the way through the casino to get to the buffet. There are lots of kid friendly options as well as plenty of food that adults love.It usually takes a few minutes to get through the line but once you are seated, your drinks arrive quickly and you are free to go to the buffet and eat anything you wish.Seafood options here are fantastic. If you like shrimp there is plenty as well as fish and other friend seafood. There is a huge dessert bar as well as a nice salad bar, a comfort food section, Asian food and a carving station. The buffet is big and easy to move around. There are plenty of attendants.It's also a fantastic value for the variety and quantity of food. If you park in the garage on the 3rd floor you can walk across the covered catwalk at the rear of the garage to the casino. When you get there, they will point you to the buffet. It is kind of away from the catwalk but easy to navigate to it. Just get in line and you pay before you enter the seating area. Obviously if you have kids, they can't touch any machines so keep an eye on them.
Excellent environment for food, gambling and customer service. Smoke free therefore the entire property smells "fresh" Ample parking.Great buffet (I prefer the breakfast buffet). Breakfast buffet consists of (in addition to traditional breakfast fare) fried porkchops, small steaks, shrimp and grits, and a host of other items. Offering something for everyone, it will not disappoint. Pastries are limited, but what is offered has been delicious. The service is the star of the show, not only at the buffet but across the gambling floor. Dealers are knowledgeable and polite. Bartenders are friendly. Security is professional. Mix it all together and you are sure to have an enjoyable adult experience that is relaxing, comfortable and safe. One item I found unusual was that the casino floor does close. Gambling opens at 0800.Off the beaten path, this gem is likely overlooked by tourist. However, The Palace ranks near the top in what really matters, hospitality.Highly recommend to tourist and locals alike.
I absolutely love the location. Parking isn't very easy to maneuver around in. I took my mother to dinner here, so I can't speak for rooms and such. The dinner buffet was very good. A little pricey, but I've paid WAY more for less. Worth the drive and confusing parking for sure.
Have stayed here many times over the years. Was always great. Arrived today to find when I called Palace for reservations I was routed to third party. I even called back later to extend my stay by another night. Happened again. I didn’t understand what was happening until I arrived and hour ago??? So Sunday I will need to go to front desk and check out and back in hoping to keep same room so we don’t have to move. My rate was quite a bit higher and now I know why.Also a little birdie said whoever was suppose to being doing Palace reservations was terminated just recently. Guess was passing customers off to third party.I will be back because I love it here but I am up to speed on the reservation game.Aaron
People at the front desk aren’t very friendly at all. When asking questions it was like I was a bother! No friendly smile or greeting.😞Ate at the famous buffet. Lots of options but didn’t feel it was worth the high prices we paid for it.Stacks is an amazing restaurant!! Awesome food and fast and friendly service and great teamwork!!😊Brittny was our amazing waitress!!! Not only was she good at memorizing our order but also was right on top of refilling our drinks, making sure we were happy with our food and also if we needed anything else!! Her personality is warm and friendly 🥰 There needs to be more people like her especially at the front desk!! Because of all this we ate at Stacks for every meal!