SlotMachinesUSA Review

Located in Cincinnati, Ohio, SlotMachinesUSA operates as a vendor specializing in the sale and distribution of slot machines, primarily for personal or recreational use, rather than functioning as a traditional public casino for gambling. Reviews for this establishment reveal a highly mixed bag of customer experiences, particularly concerning customer service and product delivery.

Customer Service: A Tale of Two Experiences 🗣️

The feedback on customer service at SlotMachinesUSA is notably polarized. Some customers report overwhelmingly positive interactions, praising staff members by name:

1. Pete Jappen highlights "excellent communication" from Lily during sales and "smooth" technical support from Brian over the phone, which helped resolve issues with a used machine.
2. Rick Murray also noted "great communication" and a "super easy transaction."
3. More recently, Justin R. experienced "great communication and customer service," finding the pick-up process smooth.

However, a significant number of reviews describe severe dissatisfaction with customer interactions:

1. Josh Goodman recounts one of his "top 2 worst customer service issues of all time." He details being "talked down to like a child" by a lady at the shop, who was also heard yelling at someone else. His attempts to involve the BBB were unsuccessful as the business reportedly did not respond.
2. Deborah Hamillton similarly felt "talked to like I was stupid" by a lady because she lacked professional knowledge about buying a slot machine for personal use. She stated she would not recommend the place, feeling they were "out for money instead of repeat business."

Product and Delivery Experience 🚚

When it comes to the machines themselves and their delivery, there are generally positive remarks, albeit with a critical exception:

1. Many customers express satisfaction with their purchases, noting that the machines work well, even used ones. Pete Jappen was able to get his "fully functioning Triple Diamond slot machine" with technical assistance.
2. Rick Murray, who had two machines shipped from Ohio to Oregon in a few days, stated that "Everything from the purchase to the delivery to my door went smooth" and that the "service and machines exceeded my expectations."
3. Justin R. confirmed his machine worked well after an easy pick-up.

Conversely, Josh Goodman's experience paints a starkly different picture, detailing a machine being "dropped off unattended and severely damaged." He was then made to remove parts, pay for their return shipping, and subsequently charged freight for his undamaged machine, highlighting a contentious post-delivery process.

Overall Impression

SlotMachinesUSA appears to be a legitimate source for acquiring slot machines, with several customers reporting successful transactions, effective technical support, and timely delivery. However, the business faces serious criticism regarding its customer service demeanor, particularly from a specific female staff member, which has led to highly negative experiences for some buyers. Potential customers should be aware of this disparity and consider the mixed feedback before making a purchase.