It's important to note that while the primary type of this place is listed as "casino," all available user reviews clearly describe Personal Travel Corporation as a travel agency. Therefore, this review will focus entirely on its services as a travel planning business, based on the customer experiences provided.
The sentiment surrounding Personal Travel Corporation is notably bifurcated. A significant number of long-term clients express profound satisfaction, praising the personalized, expert service they've received over many years. Conversely, a few reviews highlight extremely negative initial interactions, citing rudeness and unhelpfulness from staff.
Many loyal customers consistently laud Personal Travel Corporation for providing individualized assistance with their travel needs. Reviewers, some of whom have used the service for over two decades, commend the agency for its patience, expertise, and ability to always find the "best arrangements." This includes handling complex situations, such as arranging travel for a disabled family member, ensuring the right help is always secured.
A significant benefit highlighted by clients is the peace of mind they gain. They appreciate not having to worry about every detail, as the agency efficiently manages all aspects of their travel arrangements. This "personal touch" is frequently mentioned as a rare and valuable commodity in today's service landscape, transforming what can be a stressful process into an enjoyable one.
Clients attest to the agency's reliability and its readiness to assist when unforeseen issues arise, noting they are "only a phone call away to help make things right." Furthermore, in the context of "uncertain schedules, costs, and regulations" (especially post-pandemic), Personal Travel Corporation is praised for providing the "best information" and clearly explaining any ambiguities, ensuring clients are well-informed.
The business is described as a "great family run business" that has consistently delivered "superior service" for many years. This suggests a foundation of trust and long-term relationships with its clientele.
A major point of contention stems from interactions with new or prospective clients. Multiple 1-star reviews describe experiences with staff, particularly a "lady" and another male individual, being "rude" and "not willing to assist." One reviewer was turned away for not knowing "all the specifics" of their desired travel, while another faced rudeness for reportedly being in the "wrong place."
These severe negative encounters suggest a significant inconsistency in how different customers are treated. While existing clients receive top-tier service, new callers or visitors might encounter an unwelcoming and unhelpful attitude, which can be off-putting and detrimental to attracting new business.
Personal Travel Corporation appears to excel in maintaining strong, positive relationships with its established clients, offering expert, personalized, and reassuring travel planning services. Their ability to handle intricate travel details, support clients through challenges, and adapt to changing travel landscapes is highly commendable, as evidenced by the numerous long-term, high-praise reviews.
However, the feedback also indicates a critical area for improvement concerning initial customer interactions. The reported instances of rudeness from staff towards new inquiries are a significant concern and stand in stark contrast to the glowing reviews from loyal patrons. Potential new customers should be aware of this potential inconsistency in service at the outset.
For those seeking a travel agency with a proven track record of dedicated, long-term support for established clients, Personal Travel Corporation could be an excellent match. However, the business might benefit from reviewing its customer service training to ensure all interactions, especially with new or exploring clients, are consistently courteous and helpful.
Personal Travel has provided me with years of excellent, individualized assistance with my travel needs. They always find the best arrangements for me and they do it with patience and expertise. I have a disabled daughter who has difficulty traveling alone, but Personal Travel has always found the right help for her. If there is a problem, they are only a phone call away to help make things right.In this post-pandemic time of uncertain schedules, costs, and regulations, Personal Travel always insures that I have the best information. When things are ambiguous, they explain the reasons. That is the most outstanding service we can have!I refer my family and friends to Personal Travel Corporation whenever they need to make travel arrangements, and I have never regretted it. They make a stressful process actually enjoyable. Six stars if I could!!
I have used Personal Travel Corporation for over 20 years and have found them to be especially courteous and knowledgeable. It is a relief to not have to worry about every detail, knowing that it will be taken care of. They do give an important personal touch to travel arrangements - so rare these days!
Called to have the lady help me with getting some information about travel options including cruises. She was rude and not willing to assist because I did not know all the specifics about what we wanted and wanted to be able to compare the options, BYE.. I called someone else that was willing to help.. do not call them.. they are terrible.
They have helped me with my travel plans for years. Superior service from a great family run business.
Lady was extremely rude to me for being in the wrong place, than her husband or some other guy came out twice as rude as her. If there business is anything like there personalities than I would have to say it’s terrible. Terrible enough for me to look them up and write a review.