Players Keno, located in Council Bluffs, offers a casino experience primarily centered around Keno gaming. Drawing from recent patron feedback, this establishment presents a mixed but generally positive picture, with strong emphasis on its friendly staff and a lively atmosphere, though with some notable areas for improvement.
The majority of reviews for Players Keno are favorable, with several customers awarding high ratings for their overall experience. The venue is frequently described as a "fun place" with a welcoming vibe. However, a solitary low rating highlights a specific functional issue with the Keno system, while another points out inconsistencies in food quality and ambient noise.
The food at Players Keno receives varied feedback. Some patrons praise it as "pretty good" and even "great food and cheap," suggesting it offers good value. However, one review specifically noted that the "food was unfortunately cold," indicating a potential inconsistency in kitchen operations. For those looking for a casual meal while gaming, the general sentiment leans towards satisfactory, if not exceptional.
One of Players Keno's strongest points, consistently highlighted by multiple reviewers, is its exceptional staff. The "waiter was awesome" and the "wait staff is friendly" are common sentiments. Patrons also appreciate the "very nice people and respectable" nature of the Keno tellers, describing them as "very nice people." This dedication to friendly and accommodating service significantly enhances the customer experience.
The atmosphere at Players Keno is often described as a "lovely sports atmosphere," which suggests it's a comfortable place for enthusiasts to enjoy their games. However, one specific criticism mentioned that the "music was way too loud," which could detract from the enjoyment for some visitors. In terms of the core Keno gaming experience, one crucial piece of feedback noted a significant technical flaw: the Keno system "will not pull up past games," which could be a major inconvenience for players who rely on this feature for their betting strategies.
In conclusion, Players Keno offers a friendly and generally enjoyable casino experience, particularly for those interested in Keno. Its strong suit is undeniably its engaging and polite staff, providing a welcoming environment. While the food is decent and the atmosphere is conducive to sports fans, potential visitors should be mindful of possible music volume levels and a reported limitation in the Keno game's historical data access.
The food was unfortunately cold. The waiter was awesome. The music was way to loud. It was a fun place over all.
Very friendly and lovely sports atmosphere. Wait staff is friendly and the Keno tellers are very nice people. The food is pretty good as well.
