Hialeah Park Casino Guide and Review
Hialeah Park Casino, located in Fort Lauderdale city, United States, offers a unique blend of casino gaming within a beautiful, historic racetrack setting. While certain aspects of the venue, such as its ambiance and event capabilities, receive high praise, recurring concerns about customer service, particularly at the bar, and even privacy issues, emerge from user feedback.
The Upsides: Ambiance, Events, and Unique Features ✨
- Peaceful Casino Floor: Unlike many bustling casinos, Hialeah Park is often described as a "nice and peaceful casino" with a "quieter" atmosphere. Patrons appreciate that the slot machines are "not overly loud," offering a more relaxed gaming environment.
- Historic Racetrack & Flamingos: The venue's beautiful setting includes a functional horse track. Visitors are encouraged to step outside to the stands and observe the unique sight of pink flamingos in the infield, a distinct and picturesque attraction that adds to the park's charm.
- Exceptional Event Hosting: Hialeah Park Casino is also a highly recommended venue for private events. One glowing review highlights a successful 50th-anniversary party, crediting the event manager, "Luis," for going "out of his way to make everything go perfectly." The staff were noted as "very friendly and on point," providing efficient drink service and serving "amazing" food.
- Reasonable Food Pricing: The food options are generally viewed as "reasonable" and "fairly priced." A notable highlight for some is the availability of Cuban coffee for as little as $1.
Areas for Improvement: Service Lapses and Concerns ⚠️
- Consistent Bar Service Issues: This is a significant and recurring concern. Multiple reviewers report dissatisfaction with the bar staff, citing a lack of urgency and poor customer service. On a busy Saturday night, one visitor encountered only "1 bartender who had absolutely zero sense of urgency and zero customer service," leading to frustratingly long wait times. Another patron detailed an experience where the bartender was "more interested in watching TV and flirting" than serving drinks, leading them to leave the casino prematurely despite having won a substantial amount. These accounts suggest a need for improved staffing and customer service training at the bar.
- Security and Perceived Privacy Violations: One particularly strong negative review expressed severe discontent, claiming the venue "violate[s] your privacy." This user recounted an incident where security approached them for parking at the entrance for just 15 minutes, followed by an unsubstantiated accusation about the casino "constantly monitor[ing] when you win" to prevent future winnings. While this is one user's strong perception, it points to a concern about aggressive security practices or a feeling of being unfairly targeted.
Overall Verdict ⚖️
Hialeah Park Casino offers a unique and often peaceful casino experience, complemented by its historic racetrack and the picturesque flamingos. It appears to excel in hosting private events, with attentive staff and quality catering. However, potential visitors should be aware of the consistent feedback regarding inconsistent and often poor service at the bar, which can significantly detract from the overall enjoyment, especially during peak hours. Additionally, one user's strong complaint about security and privacy raises a flag for some.
If you're looking for a quieter casino atmosphere with a distinctive historical and natural backdrop, or considering a venue for a special event, Hialeah Park Casino might be a suitable choice. However, be prepared for potential service challenges at the bar and manage your expectations regarding overall customer interaction.
Came on a Saturday night, the music was great, the ambiance was great but when it's time to get a drink the experience changes. There was only 1 bartender who had absolutely zero sense of urgency and zero customer service. I can see why he would be frustrated at the situation but they're paying to serve drinks if you agree then you need keep your end of the bargain. Having said that, management, please get the bartender help especially on a Saturday night also maybe think about hiring a couple of waitresses to help alleviate the wait time at the bar.
This place is horrible!! Came into town to see my family from Minnesota and spent about $2500 to $3000 and with great return in my favor. Thank you! Wanted to take a break and have a drink downstairs at the bar. But the girl that was working didn’t even say “hello” or even asked if I would like something to drink. She was more interested in watching TV and flirting with a guy at the slot machine. That some bad bad service for a casino. I would have stayed longer and played but after that I took my winning and got the hell out of there. I wasn’t going to give it back!! Worst place ever! Don’t waste your time here!Thank you anyways for the pile of winnings that I get to take back to Minnesota with me. 🤣
THIS IS THE WORST PLACE WHERE YOU CAN GO THEY VIOLATE YOUR PRIVACY MY WIFE WENT TO PLAY AND SINCE I DON'T LIKE THE GAME I PARKED MY CAR AT THE ENTRANCE OF THE PARK I SPENT 15 MINUTES AND THE SECURITY SHOWED UP AND TOLD ME THAT I HAD TO GO PARK AHEAD OR LEAVE BECAUSE IT'S A PRIVATE PROPERTY OK I UNDERSTAND THAT BUT IF THEY CONSTANTLY MONITOR WHEN YOU WIN YOU NEVER WIN AGAIN IN THEIR DATABASE DON'T BE MORE STUPID AND DON'T VISIT THIS PLACE FOR MY PART MY WIFE AND HER FAMILY AND MINE WILL SET FOOT IN THIS PLACE AGAIN
I’m no casino frequenter, but at least three or four times a year. I’ve been to all the local ones in South Florida, but my first time here. I’m kind of surprised, it’s a nice and peaceful casino in a beautiful setting. Make time to go outside to the stands for the horse track and look over the infield and see the link flamingos, they are easy to see. The casino floor is actually quieter than any casino I’ve been to, it’s not overly loud machines blaring. This place is definitely nicer than Gulfstream Casino, by a lot.The food options looked reasonable, if unimaginative. Fair pricing. And where else can you get a Cuban coffee for $1 these days. If you like slots (I did see they have a poker area but didn’t go there), definitely give this place a chance.
I had an event for my parents 50th anniversary party. The one in charge luis went out of his way to make everything go perfectly. If there was something missing he went and got it. The staff were very friendly and on point. They kept refilling the drinks and served all the food quickly. The food was also amazing. I give them 5 stars I could not have asked for a better event. I recommend this place for personal or company events as they have different size rooms. Thank you luis and team for making my parents event fantastic!!!