Harrah's Kansas City Review

Located in Kansas City, United States, Harrah's Kansas City primarily functions as a casino, but it also offers hotel accommodations. User reviews paint a picture of a venue with both notable strengths and significant areas for improvement, particularly concerning its hotel services and certain casino operational aspects.

The Casino Experience 🎲

The casino floor at Harrah's Kansas City is described as "pretty basic." While it caters to various players, including those who play higher stakes, several operational issues have been highlighted by visitors:

1. Cashier Station Frustration: 😤 A recurring complaint revolves around the single cashier station, which features only two lines. A priority system for high-ranking players' cards often leads to extensive wait times for general or first-time visitors. This system has left some guests feeling like "lower class citizens," leading to a strong sense of dissatisfaction and a stated reluctance to return due to the perceived lack of equitable service.
2. Smoking Environment: 🚬 For non-smoking guests, the casino environment can be challenging due to smoking. While a "smoke-free bubble box" is available, it reportedly limits the choice of gaming machines, making it feel restrictive for those who prefer a smoke-free experience.

The Hotel Experience 🏨

The hotel portion of Harrah's Kansas City garners a mixed reception, with experiences ranging from highly positive regarding room quality to severely negative concerning amenities and customer service.

Room Quality and Comfort ✅❌

• Renovated Rooms: Some guests have praised "awesome newly remodeled room[s]," noting them as a significant improvement.
• Exceptional Accessibility: A particular highlight is the wheelchair-accessible rooms, described by one guest as "one of the best wheelchair accessible hotel rooms I have stayed in, ever!" This indicates a strong positive for guests requiring such accommodations.
• Mattress Issues: Despite positive room aesthetics, a major drawback for some is the mattress quality, which has been deemed "almost unbearable." This significantly impacts the core function of a hotel room – comfort and sleep.
• In-Room Amenities: A notable absence of standard amenities like microwaves is a point of concern for some visitors.

Hotel Services and Amenities 🛎️

Guests have expressed disappointment regarding the general lack of amenities and services provided by the hotel:

1. Limited Room Service: The hotel is cited as having "not much for room service."
2. No Laundry Services: Guests needing laundry facilities will find none available.
3. Convenience Store Access: There is reportedly no convenient place within the hotel to purchase forgotten items or necessities like distilled water.
4. No Breakfast: Breakfast is not offered, which is a significant omission for many hotel guests.
5. Overall Value: The overall consensus from some reviews is that the lack of amenities and services does not justify the cost, leading to a feeling that it's "definitely not worth the costs."

Customer Service and Communication 📞😠

A major point of contention for several guests is the difficulty in communicating with hotel staff, particularly the front desk:

• Call Center Issues: Attempts to reach the hotel by phone often lead to a call center that provides unhelpful information and, frustratingly, interrogates callers about their reasons for wanting to speak to the front desk.
• Unresponsive Front Desk: Even when calls are finally routed, the front desk is often unreachable, even at late hours. This lack of responsiveness forces guests to "beg for service," contributing to a sense of extreme frustration and prompting some to seek alternatives.

Key Takeaways for Visitors

Harrah's Kansas City presents a mixed bag for potential visitors. While the casino offers gaming options, its cashier system and smoking environment can be off-putting for some. The hotel features some well-remodeled and highly accessible rooms, but these positives are overshadowed by uncomfortable mattresses, a severe lack of basic amenities, and significant challenges with customer service and accessibility to hotel staff.

Prospective guests should weigh these points carefully based on their priorities. If a basic casino experience with potential wait times and a smoking environment is acceptable, and if minimal hotel amenities and potentially challenging customer service are not deterrents, Harrah's Kansas City might suffice. However, those seeking a full-service hotel experience with comprehensive amenities, comfortable beds, and responsive staff may find other options more appealing.