Carnival Club Casino Review

The Carnival Club Casino in New Orleans presents a mixed bag of experiences for its patrons, characterized by frequent machine payouts alongside notable operational and past security concerns. While some visitors enjoy a welcoming atmosphere and convenient amenities, others have raised serious allegations regarding staff conduct and safety.

The Wins and Welcomes ✨

For many, Carnival Club Casino offers a compelling reason to visit: the machines tend to pay out. One user enthusiastically reported winning $100 or more on four separate occasions, including a substantial $900 win, highlighting the casino's potential for generous payouts. Beyond the gaming, several aspects contribute to a positive experience:

1. Winning Opportunities: Machines are frequently noted for their payouts, making for an exciting gaming experience.
2. Welcoming Atmosphere: Reviewers often describe the staff as welcoming and the overall environment as laid back, contributing to a comfortable visit.
3. Improved Amenities: Recent visits indicate positive changes, such as the availability of full-size sodas (an upgrade from previous micro-sized cans) and even complimentary breakfast items like muffins, suggesting an effort to enhance the customer experience.
4. Convenient Location Features: Located next to a gas station/truck stop, the casino benefits from readily available amenities like a spacious lounge, private restrooms, and laundry services, adding convenience for travelers.

Points to Ponder ⚠️

Despite the positives, there are specific areas where Carnival Club Casino could improve to enhance the overall visitor experience:

1. Service Efficiency: One recurring point of feedback is the lack of a dedicated bartender. The same individual often manages both the cash booth and drink service, leading to potential delays in getting drinks, especially when the staff member is busy with change transactions.
2. Inconsistent Staff Demeanor: While many staff members are described as nice, some users have encountered attendants who were perceived as "downright mean," indicating a need for consistent customer service training.
3. Nighttime Crowd Dynamics: A reviewer noted that "the crowd is a little shaky after midnight," suggesting that the atmosphere might shift, potentially raising concerns about comfort or safety during late-night hours.

Critical Considerations 🚨

Two significant and very serious concerns have been raised by past users, which prospective visitors should be aware of:

1. Allegation of Theft: A highly disturbing review reported an incident where a friend's wallet was allegedly stolen by a cashier, with money taken from it. This is a critical security concern that calls for rigorous investigation and heightened vigilance.
2. Past Dispute and Bias Concerns: One lengthy review detailed a distressing incident from several years ago where a patron was falsely accused of taking someone else's machine. The situation escalated to an aggressive encounter with another customer, unhelpful staff, and security, culminating in the patron being forced to leave without their winnings. The reviewer explicitly stated a belief that race was a factor in the incident and that the casino refused to review camera footage. While the same reviewer noted significant improvements in atmosphere and staff demeanor in subsequent visits (the previously difficult attendant was much nicer), this past incident highlights serious issues with dispute resolution and fairness that should be addressed.

In summary, Carnival Club Casino offers the allure of frequent machine payouts and has shown some positive improvements in amenities and general staff demeanor. However, potential visitors should be mindful of reported inconsistencies in service, concerns about the late-night crowd, and, most critically, the very serious past allegations of theft and biased incident resolution. It appears to be a place with potential for fun, but one where vigilance and awareness are advisable.