Agua Caliente Casino Cathedral City Guide and Review
Located in Palm Springs city, Agua Caliente Casino Cathedral City offers a gaming and dining experience with a strong emphasis on customer service. Based on recent visitor feedback, this casino stands out for its attentive staff and comfortable environment, though dining experiences can vary.
Dining Experience 🍽️
The casino features several dining options, with "Cafe 111" receiving notable praise. Guests frequently highlight the exceptional service within the restaurants:
- One diner described a waitress as "amazing" and "frankly, one of the best ever," noting that the staff's efforts made the food experience "great to eat at" even if the food itself was only "quite good" and sometimes slow to arrive.
- Several staff members, including Sandie Rodriguez, Charisse, and Briana Martinez at Cafe 111, were specifically commended for their "courteous and polite" demeanor and "Excellent Customer Service," making the dining "the best" for one reviewer.
However, opinions on the food quality and value are mixed:
- While some found the food "quite good," another experienced "subpar" food and service on a recent visit, noting that the once "great lunch special at a very affordable price" is "no longer the case."
- Another review rated the food and service as merely "ok," also mentioning a "long wait to be seated to a table even tables was empty," which suggests potential inefficiencies.
Casino Atmosphere & Gaming 🎰
The casino environment generally receives positive remarks for its cleanliness and comfort:
- Visitors describe the casino as "very clean" and the overall atmosphere as "inviting and comfortable."
- One guest noted that the casino was "not crowded at all" during their visit, contributing to a relaxed experience.
- While "not a huge casino," its inviting nature makes it an enjoyable place for gaming.
Regarding the gaming itself:
- The casino offers "slots games," and players' luck varies. One reviewer, admittedly "clouded" by their wins, reported success at "every game" they played, while their companion "didn't have any success playing the Buffalo games."
Exceptional Staff & Service 🙌
A recurring theme across multiple reviews is the exemplary service provided by the staff, both in the casino and dining areas. The team is consistently described as "pleasant," "courteous," "polite," and offering "excellent customer service." This dedication to guest satisfaction appears to be a significant strength of Agua Caliente Casino Cathedral City, often elevating the overall experience even when other aspects like food quality might occasionally falter.
Points to Consider
- Dining Consistency: While staff service in the restaurants is highly praised, the consistency of food quality and efficiency of seating could be areas for improvement.
- Lunch Specials: Regulars might miss the previously affordable lunch specials, indicating a shift in value proposition.
Overall Impression
Agua Caliente Casino Cathedral City offers a welcoming and clean environment for those looking to enjoy casino games and dining. The standout feature is undoubtedly the consistently praised and attentive staff, who go above and beyond to ensure a pleasant visit. While dining experiences can be somewhat inconsistent in terms of food and wait times, the strong customer service often mitigates these issues, making it a recommended destination for an inviting and comfortable casino experience in Palm Springs.
Great experience, food was ok, service ok, long wait to be sited to a table even tables was empty
The cafe 111 dining is the best. The staff and servers are so courteous and polite. Special mention to Sandie Rodriguez, Charisse, and Briana Martinez. These 3 staff deserves recognition. Excellent Customer Service. I highly recommend this casino location to everyone for their dining enjoyment and slots games. The establishment must be proud of them.!!! Dan M. player number :2173103
My opinion is clouded because I won!!! I'll try to be unbiased.When we visited it was not crowded at all. They have a nice outdoor venue that would be fun to visit when an activity is happening. The casino is very clean and the staff was pleasant. My wife didn't have any success playing the Buffalo games, but I won at every game I sat down at. It's not a huge casino, but it is inviting and comfortable.
We ate at the restaurant. Frankly, one of the best waitresses ever. I think our food might have been a bit long getting to us. But, I don't know because she was amazing and kept us up to date.Super servers also wonderful.Food is quite good. But, honestly, it's the staff that makes this place great to eat at.
Don’t try to stop in here if you have an oversized vehicle even if it’s a dead Tuesday night. I entered at far west end of the property and parked in the corner way away from the building and vehicles that were closer to the front door. No signage stating this wasn’t allowed. Went in an ordered dinner and two drinks and half way through the 2nd was interrupted by a security guard that oversized vehicles (Truck / RV combo) wasn’t permitted on the property. I asked if I could finish my drink and was told no, that it had already been there for an “excessive” amount of time (90 minutes max). Was going to hang out and spend some money but forget it. Drove over to spotlight 29 that was more than welcoming to big rigs. So sorry to inconvenience you jerks and your empty lot.