Nestled in the vibrant city of Reno, Nevada, the Atlantis Casino Resort Spa stands out as a destination that seamlessly blends classic casino allure with modern comforts and truly exceptional service. While it might not boast the ultra-flashy aesthetic of newer establishments, Atlantis captivates visitors with its timeless charm, well-maintained facilities, and a consistently praised dedication to guest satisfaction, making it a highly recommended choice for both casual visitors and seasoned travelers.
For those who appreciate an old-school vibe, the Atlantis casino offers a delightful journey back to the golden age of gaming. Guests consistently highlight its warm, inviting atmosphere and the fact that despite its established presence, it remains meticulously maintained and far from run-down. The gaming floor provides a solid selection of classic table games and slot machines, ensuring a fun and engaging experience whether you're a high roller or simply looking for a casual night of entertainment. It's a relaxed yet exciting environment that truly resonates with those seeking a casino with character.
Atlantis is clearly a culinary hotspot, particularly renowned for its buffet offerings. The Grand Ballroom buffets, especially for special occasions like Mother's Day, receive glowing reviews for their extensive selections, outstanding food quality, and impeccable service. While acknowledged as "pretty pricey," diners universally agree that the experience is "worth every penny," with highlights including a "fabulous dessert bar" and a wide array of excellent dishes. Beyond the lavish buffets, guests also praise the presence of an "incredible steakhouse" and the overall "fabulous brunch" that many consider a favorite activity at the resort.
While some guests have noted initial hiccups with room assignments, the Atlantis's commitment to guest satisfaction shines through in its resolution. Instances where guests were initially disappointed with their rooms were swiftly and impressively remedied by the management, often resulting in upgrades to luxurious suites complete with two bathrooms, a full bedroom, a Jacuzzi bathtub, and a marble bar. This proactive approach ensures that guests ultimately experience the comfort and luxury they expect. The resort is also lauded as an "incredible" spot for rest and relaxation (R&R), with amenities like a spa and the option for massages, making it an ideal stopover, particularly for those heading to or from events like Burning Man.
Perhaps the most consistently lauded aspect of Atlantis Casino Resort Spa is its staff. Reviewers frequently describe the employees as not only professional but also "genuinely friendly" and incredibly hospitable. Hotel Casino Manager Arsham Bayati receives particular accolades for his extraordinary efforts in resolving guest issues, going above and beyond to ensure a positive experience. Similarly, specific mentions of helpful staff members like Donna, who offered assistance with luggage, underscore the resort's pervasive culture of outstanding customer care. This dedication to service truly makes guests feel like valued individuals rather than just another player, enhancing the entire visit.
The Atlantis Casino Resort Spa offers a compelling blend of classic casino charm, diverse and high-quality dining options, comfortable accommodations, and, most notably, unparalleled customer service. It's a place where you can enjoy a lively gaming experience, indulge in delicious meals, unwind in comfort, and feel genuinely cared for by the staff. For anyone visiting Reno, especially those who appreciate a place with character and a strong emphasis on guest satisfaction, Atlantis is undoubtedly a hidden gem and highly recommended for a memorable stay.
Didn't stay here so don't know about the rooms. Went to the Mother's day buffet in the Grand ballroom. Excellent with an extensive selection to meet anyone's appetite. Very pricey but outstanding food and service. The desert bar was fabulous. Our first time at this buffet, we normally go to Toucan Charlie's downstairs. We will definitely return next year
I took my wife and sun here for mother's Day. We ate at the seafood buffet in the Grand ballroom. It was pretty pricey. But worth every penny. I'm usually not a big buffet fan, but I'll tell you everything I tried in there was good. Decorations are wonderful and my wife at a really good time. David set up a picture spot. I will definitely be going back
A Classic Casino with Timeless CharmIf you’re looking for a casino with an old-school vibe that has stood the test of time, this is the place to be. While it may not have the flashy, ultra-modern appeal of newer establishments, it exudes a unique charm that only years of history can create. The atmosphere is warm and inviting, and despite its age, the casino is well-maintained and far from run-down.What truly sets this place apart is the staff. From the moment you step inside, you’re welcomed with a level of hospitality that’s rare to find these days. The employees are not only professional but also genuinely friendly, making you feel like a valued guest rather than just another player.The gaming experience is a lot of fun, with a solid selection of classic table games and slot machines. Whether you’re a seasoned gambler or just there for a casual night out, you’ll appreciate the relaxed yet exciting environment.Overall, this casino is a hidden gem for those who appreciate a touch of nostalgia without compromising on quality service. If you enjoy a place with character, great staff, and a fun atmosphere, this casino is definitely worth a visit!
. When I arrived at The Atlantis, we immediately went to brunch. That's one of my favorite things to do here. They have a fabulous brunch.in the middle of my brunch I get a call …didn’t get to finish brunch. They told me they didn’t have the room I requested ....I said no way !!Arsham Bayati Came to my rescue he went to the front desk and said give her a room with the view of the pool and we’re gonna make this right again they gave me another room with nothing but pipes a view of wallsI don’t believe these people Arsham Bayati ended up giving me a Suite instead with two luxury bathrooms & A full bedroom with a Jacuzzi bathtub & a marble barAfter viewing a couple of rooms with a view of pipes and walls I just can't believe this. He had to do a little maneuvering so we had to wait in the lobbyHe gave me $100 to eat with because I had to end my brunch and he gave me tickets to have drinks for my three day stay thank you for saving my day.!!The casino Manager made my weekend so beautiful however I still want to stay in the room That has a patio ..you can see everyone swimming I did research on those rooms. They are extremely beautiful & the best room in my honest opinion.Thank you, ARSHAM BAYATIHotel Casino Manager you're the best.I don’t play about my reviews best hotel casino manager in all of Reno.ARSHAM BAYATIThumbs UP !!!Hey, I just came back to visit The Atlantis. They finally gave me the room. I requested three weeks ago on the way out. I met a lady named Donna who held the door for me who wanted to carry my luggage to my car. She was so hospitable. love you, Donna. I'm gonna contact you when I come back
Honestly, for Reno this hotel is incredible, especially if you’re going to Burning man. I always stop at this hotel the night before I go to the burn. Get some nice R&R. There is an incredible steakhouse inside the hotel when I leave Burning man I always spend a night here too I book myself a massage get a great meal maybe gamble a little Highly recommend.