J Resort in Reno, United States, presents a diverse experience for its guests, primarily functioning as a casino resort. User reviews highlight a significant spectrum of satisfaction, ranging from glowing praise for specific aspects to severe criticism of others. This review synthesizes those perspectives to provide a comprehensive overview for potential visitors.
The initial encounter with J Resort can be a point of contention. While one guest lauded the excellent customer service received at check-in, specifically mentioning a desk clerk named Donna who provided comprehensive information about the resort and entertainment, another experienced a starkly different welcome. A major concern for families traveling with children is the hotel's layout, where check-in is centrally located within the casino floor. This means guests, especially those with kids, are immediately exposed to cigarette smoke, with one reviewer noting a complete lack of ventilation in this area. Conversely, another family found the smoking smell manageable and did not feel overwhelmed by smoke clouds.
For those primarily visiting for the gaming experience, J Resort offers a nice atmosphere and a good selection of slot machines. However, the casino's player's club seems to be a significant point of disappointment. One seasoned player reported that despite initial promises of good player rewards and a considerable amount of money spent, the club delivered "empty promises for comps and Freeplay," mirroring a less favorable experience at another casino. Furthermore, technical issues were noted, with the player's card frequently failing to work in the machines, leading to frustration and a sense of being undervalued as a patron.
Room quality receives mixed feedback. Some guests found the hotel to be clean and comfortable. Room space was generally considered decent, though one reviewer noted that a king-sized bed appeared closer to a queen. However, cleanliness in the bathroom was a specific issue for one guest, who reported mold on the shower shelf and the provision of only a small face bar soap without a dish. In-room amenities also drew some minor grievances: the mini-fridge is described as quite narrow, suitable only for snacks and canned beverages, not larger drinks or leftovers. There also appears to be no option to reheat food in the room or a communal area with a microwave, nor is complimentary breakfast provided.
Dining at J Resort also presents a mixed picture. While a restaurant named "Hannah's" is mentioned as being available inside the hotel, one detailed account highlights severe service failures. A promotion for a "free" grilled cheese sandwich turned into a frustrating ordeal, with guests waiting over 20 minutes for water, over half an hour for an order to be taken by a waiter from a different section, and then over an hour with no food and no check-backs, despite the restaurant being nearly empty. To compound the issue, the customer service manager's response to this complaint was reportedly dismissive and unhelpful, significantly detracting from the overall guest experience.
Customer service at J Resort appears highly inconsistent. As noted, the check-in process can be excellent, with helpful and informative staff. However, experiences with other departments, particularly restaurant management, have been described as extremely poor, characterized by a lack of concern and an inability to resolve issues effectively. This duality means guest satisfaction can heavily depend on which staff members they interact with.
J Resort in Reno offers a casino experience with various slot machines and a generally pleasant gaming atmosphere. However, the hotel aspect and ancillary services like dining and player rewards receive mixed reviews. Guests seeking a budget-friendly option might find it suitable, but it's crucial to manage expectations regarding smoke exposure, room amenities, and consistent service quality. While some have had positive stays, others have labeled it among their "worst experiences," suggesting that J Resort is a place where your mileage may truly vary.
The worst hotel experience despite their efforts of remodeling. We have stayed at hotels with casinos and smoking is everywhere but most hotels especially when they know most guest will have to travel with kids do their best to make sure common areas where kids and family walk through have less smoke. Their ventilation is better to reduce as much smoke circulating.This hotel, check-in is in the center of their casino, so just waiting around we all are breathing the smoke and no ventilation whatsoever.Room space was decent but the king bed looks like a queen. Bathroom lack cleanliness. They provided a small face bar soap with no dish to put it on and I assume we can use it to wash our hands so we did. The shower, had mold on the shelf where we would put our owe essentials.Thank goodness this was a first and last stay for us. It was an unplanned trip for a basketball tournament memorial weekend. Rate was cheap but sometimes that’s was you pay for.
Honestly this place is great. They booked us last minute, I think the desk clerks name was Donna that checked us in, Great Customer Service. Informed us where everything is located within the resort , what the live entertainment was going to be that evening, directed us to the elevators to access our room. It's been a great experience I will definitely stay here again.
This place has a nice atmosphere and a good selection of slot machines. At first it seemed like the players club had a lot to offer; good player rewards but after the first couple visits and a good amount of money spent, it mirrored Legends casino with nothing but empty promises for comps and Freeplay. Most of the time the players card didn't work in the machines. Another disappointment; crossed this one off my favorite casinos list.
This hotel is very nice. For smoking allowed in the casino area(& outside only), the smell wasn't horrible. We were traveling with our toddler and not once did we have to walk through a cloud of smoke. Everyone was respectful, the hotel was clean, and comfortable. The only "grievances" I had, was how narrow the mini fridge was. It's meant for snacks and canned beverages. Not meant for leftovers or large bottled drinks. There isn't a way to reheat your food in your room. I'm not sure if there's a way you can. In some hotels, you can go down to an area to microwave food. I didn't see an area like that. As far as we know there isn't a complimentary breakfast either, etc... There is a nice restaurant, "Hannah's" I believe it's called, inside the hotel. Close to building parking goes very quickly. They do have parking lots surrounding, that you don't have to pay for. It was overall a nice stay.
One of the worst experiences ever. The promotion was for a "free" grilled cheese sandwich. My husband and I reach our points, so we decided to eat in the restaurant. We were seated immediately, but that's where the wheels fell off. After 20 or so minutes, we got water- but no waitstaff. After about half an hour, a waiter from a different section came over to see if we had been helped. He took our order. Then, crickets. We were there over an hour and no one checked back with us and we didn't get any food. I could understand if the restaurant was busy, but there were literally only three other occupied tables. We left and I asked to see the manager at Customer Service. He couldn't have cared less.His first question was to ask if we had paid! Paid for what?! We got nothing. Definitely do not recommend this place.