Ace in the Hole Casino Guide and Review
Ace in the Hole Casino, located in Shreveport, Louisiana, is a local gambling establishment that caters to patrons seeking casino entertainment. User feedback offers a glimpse into the diverse experiences had by its visitors, highlighting both areas of satisfaction and significant concerns.
Customer Experiences đ
Detailed reviews from patrons indicate a mixed experience, with specific issues arising concerning staff interactions and venue policies.
ID Verification & Staff Conduct
One long-time regular, who frequents the casino multiple times a week, reported a particularly frustrating encounter involving ID verification and a new staff member named Kimber. The patron, known by other staff members, was reportedly asked for ID after being on the premises for at least two hours. The reviewer stated that Kimber exhibited a "very snotty attitude" and was unwilling to work with the patron, such as by verifying their identity with co-workers, even though the patron did not have a valid ID on hand at that specific moment. This incident left the loyal customer feeling disregarded and ultimately led to a negative perception of the new employee's professionalism.
Bar Access Restrictions
Another notable point of dissatisfaction mentioned by a user was a policy preventing patrons from being able to "hang out at the bar." This suggests potential restrictions on casual loitering or social interaction within the bar area, which could be a deterrent for visitors looking for a more relaxed or social atmosphere beyond just playing games.
Positive Feedback â
Despite the detailed criticisms, Ace in the Hole Casino has also received positive feedback. One review, although lacking specific text, awarded the establishment a 5-star rating. This indicates that some patrons have had entirely satisfactory experiences, suggesting that the casino does succeed in providing a positive environment for certain visitors.
Overall Impressions
Ace in the Hole Casino appears to offer a gaming experience that satisfies some of its clientele, as evidenced by high ratings from certain users. However, more detailed accounts highlight significant areas for improvement, particularly regarding customer service, staff training on ID policies, and overall flexibility in guest interactions. Prospective visitors might benefit from being aware of these reported issues, ensuring they have valid identification readily available and are prepared for any specific venue rules regarding areas like the bar, to ensure a smoother visit.
I'm usually quite pleased with this place as a matter of fact I'm a regular I come quite often sometimes a couple times a week. But tonight there's a new girl named Kimber hi Kimber by Kimber so I've been here for I'd say at least 2 hours . And she says I snuck in on her after being there for about 2 hours I guess she would probably say that I was probably ducked off trying to hide but considering the machine that I was at first was literally directly to her left or right in Plainview and the other one was directly in front of her and her Plainview cuz I have moved from one machine to the next but as I said she claimed I had snuck in on her and needed to see my ID unfortunately I do not have a valid ID at the present moment and have it necessarily had to have one coming to my regular spot seeing as hell it's my regular spot and my people know me but I had to do understand the fact that she's new and she doesn't know me but is there any way that she could not find out from one of her co-workers is there no way that she could attempt to work with me in any type of way but no she has a very snotty attitude right from the get-go her attitude is unattractive as she is and she is unattractive as her attitude. This is Harley-Davidson by the way the one the only the fabulous the not phony the grown me just to let y'all know y'all's new girl is definitely not as cool as y'all are she sucks and not in any kind of good ways I got two c-sections in a divorce under my belt asking me for my
