Flashback Guide and Review
Flashback, a casino located in Shreveport, United States, offers a diverse experience for patrons looking to enjoy a night out. Based on recent visitor feedback, the venue boasts several strong points, particularly regarding its atmosphere and service, though a few areas could benefit from attention.
The Good Times: What Visitors Love â¤ī¸
- Music and Gaming: Many guests praise the vibrant atmosphere, highlighting the "amazing music" and "amazing slots." It seems to be a popular spot for those who enjoy video poker and a lively environment.
- Exceptional Staff: A recurring theme in positive reviews is the staff's friendliness and helpfulness. Visitors have specifically commended managers and team members for being "amazing" and "very friendly." One instance noted prompt and effective action by staff in handling a disorderly patron, ensuring other guests' comfort and safety.
- Comfortable Environment: The overall ambiance is described as "nice" and "laid back," contributing to an enjoyable experience for many. The environment is one that visitors "just love."
- Reasonable Drinks: The pricing of drinks is often mentioned as being fair and reasonable, adding to the value proposition for patrons.
Areas for Improvement: Where Flashback Could Shine Brighter â¨
- Music Volume: While the music is often praised, some visitors have found it to be "too loud," leading them to leave earlier than planned. Balancing the volume to cater to all guests could enhance the overall experience.
- Cashier Service & Wait Times: A notable concern raised by a recent visitor is the inefficiency of the cashier service since a remodel. Complaints include cashiers being "never out of the office" and "long waits to get paid," which can make the experience feel "super unwelcoming." Improving cashier accessibility and speed would greatly benefit guest satisfaction.
- Pool Table Availability: While some reviews mention the presence of pool tables, one recent comment wished for "another pool table," suggesting they are a popular amenity. An older review from during the COVID-19 pandemic mentioned they were closed; current availability and number could be a point of improvement or clarification.
- Updated Hours of Operation: An important point of feedback from a previous guest highlighted the discrepancy between stated and actual operating hours. It was noted that the business claimed to be open 24 hours, but had changed to limited hours (e.g., M-F 8:00am-12:00am). Keeping operational hours consistently updated is crucial for customer convenience and satisfaction.
Overall Impression
Flashback in Shreveport appears to be a lively casino with a strong focus on entertainment and customer service, particularly evident in its friendly staff and enjoyable gaming atmosphere. However, addressing concerns related to music volume, cashier efficiency, and ensuring up-to-date business information would significantly enhance the visitor experience and solidify its reputation as a top spot for entertainment in Shreveport.
Omg! Best place to go too. Amazing music! Amazing slots! Best manager i done seen since coming. Her team is amazin to very friendly. I just love the environment! Hope they get another pool table.
The music was too loud. I had to leave after 2 hours & stayed that long bc of my friends. The employees however were friendly. Especially the gentleman working that night! He's your best asset! â¤ī¸
Cashiers are never out oof the office since the remodel. Long waits to get paid. Feels super unwelcoming
I've been to this location several times and I've never really had any problems, except for once ,and it was not anything to do with the service or employees,but a disorderly , patron. This man was obviously intoxicated and was being way out of line. I'm not usually the type of person to that would go tell the employees about another patron bothering me, generally speaking I'd just take care of it myself,but in this case I was alone waiting on a girlfriend of mine and this was a pretty big guy,and he was wasted!! So I told the person behind the bar and without drawing any more attention to myself, they without question got rid of the problem!!
Great place to have a drink and Gamble if you like video poker. The drinks are reasonable, atmosphere is nice and forthe most part is laid back. that pool tables they're not open right now because of covid but overall it's a wonderful place to go. My friends and I love to go there frequently. Also it says their open 24 hours. However, they really need to change that because close to 2 years now their hours change a few times. Their current hours of operation are M-F 8:00am-12:00am. That's why I gave them 4 stars instead of 5. Hours of operation are one of the most important things about your business to keep updated for your customers.