The Seminole Hard Rock Hotel & Casino in Tampa offers a vibrant atmosphere that aims to capture the spirit of Las Vegas, featuring a sprawling casino, diverse dining options, and a range of resort amenities. User experiences reveal a polarizing view, with some praising its entertainment value and luxurious offerings, while others express significant frustration over pricing, service, and gaming fairness.
For many visitors, the Hard Rock delivers on its promise of a fun and engaging experience. The casino floor is described as lively and constantly improving, providing a "Vegas-like" feel. Beyond the gaming, the resort offers impressive amenities that enhance the stay:
Despite the positive aspects, several users voiced strong concerns, primarily regarding costs, service consistency, and the perceived fairness of casino games:
The Seminole Hard Rock Hotel & Casino Tampa undeniably offers a compelling entertainment and leisure destination with its engaging casino, comfortable accommodations, and enjoyable amenities like the spa and pool. The HR Cafe's offerings are a highlight for many. However, prospective visitors should be aware of potential challenges, particularly concerning transparent pricing, consistent service quality, and the perceived fairness of slot machine payouts. While the property strives to create a "Vegas" experience, addressing these crucial pain points could significantly enhance the overall guest satisfaction and solidify its reputation as a top-tier resort.
We played a little and had dinner at the HR cafe, ribs were delicious and way too much. This is always a fun place to go we've seen some great shows here too. Yes the rooms are clean and lots of space and the spa is so relaxing you don't want to leave;and you don't have to until you get ready. Also my grandsons loved the pooland the food outside is just as good.
Buffet really suckedHard to get good employee.They all seem very uninterested.The $39 lunch is definitely not worth it. Spoke to the manager very nice person. Told her I understand it's hard to get good workers. Then I told her not to say anything to the employees about my commentary to her because I did not watch her to have trouble.
***Updated**:So I have to admit that my previous review was based out of 1 time out of like 100 stays that I had this bad experience and going back recently I have to say... This brand and this hotel rocks.. From the atmosphere which has become way more fun and better at this Tampa location, and they keep improving the games and it does feel like Vegas when you come here. I would 1000 percent recommend a stay here... And I lost money!! And I still had a good time.If they try this hard to get it right then they deserve me to retract my comment and give them 5 stars across the board.Good job Hard Rock 💪
This Casino now Resort has become outrageous with its prices. Once you stop coming or playing you begin to get treated like scum. They tax for everything now, resort fees, pool view, other taxes that doesn’t even make sense. Good luck on trying to hit on the machines as well. I ordered dinner and breakfast from in room dinning, It took about an hour a little longer than usual, once my food came, I had hair in it. I called down and complained. I was told it would be taken off of my final bill. That did not happen. Once I received my folio days later I had all these added misc and retails fees that magically appeared and no one could explain them to me. They decided to charge my card again for the final stay amount before dropping the initial deposit and pending charge hold placed on my account at check in. They are scavengers, will take everything they can get. This is the main reason I stopped playing and traveling here constantly. It was so much better a year or two ago before all these weird charges upgrade fees etc. I did not receive room service my entire stay either, which you now have to ask for at the front desk. My room wasn’t even clean to expectation. I’ve been given the run around, charges have yet to be dropped/reversed which has led to me having to come do a review which is crazy to me. It’s a fun get away and nice crowd, good food but as far as staying and service, being a card holder, they want you to spend an endless amount just to be acknowledged on a novice level. You’re not getting the treatment you deserve unless you’re spending millions!! I used to be XCard at one point then Icon after taking a year off I’m at a star member and was willing to give them another chance but if it has to come with all the hassle and trouble, they can keep it.- I was contacted by Alexis after this post who was extremely kind and willing to correct the In-Room dining charges, so for that I appreciate you Alexis.
I am writing to express my mixed feelings following a recent visit to your casino. While I was pleased to see the buffet reopened and enjoyed the quality of the food, I have significant concerns regarding the slot machines, specifically the progressive jackpot slots.My experience playing slots at your establishment, compared to others I've frequented, has left me disappointed. The progressive slots, which appear to be the most popular machines due to high player volume and betting amounts (I observed players wagering between $5 and $12.50 per spin), seem to have a disproportionately low payout rate for the advertised jackpots. During my four-day visit, I witnessed numerous instances of players achieving only relatively small jackpot wins (around $500-$600), while the advertised $20,000 jackpot remained untouched.This disparity between the significant investment made by players and the infrequency of the major jackpot payouts raises concerns about the fairness and overall player experience. While I understand that the odds are inherent in casino gaming, the current setup feels unbalanced, leaving players with a sense of frustration and a diminished return on their investment. Even a reduction of the jackpot to $5,000 would likely improve player perception and engagement. The current $600 payout for a machine with such high-stakes play feels significantly inadequate.I hope you will consider reviewing your slot machine payout structures to ensure a more equitable and rewarding experience for your patrons.