Hollywood Casino & Hotel Tunica, located in Tunica Resorts, United States, presents a mixed bag of experiences, with guests reporting both exceptional highs and notable lows. While some visitors laud the stellar staff and specific amenities, others express significant disappointment regarding cleanliness, maintenance, and billing practices.
The Highs: Exceptional Staff & Dining Gems ✨
One of the most consistently praised aspects of Hollywood Casino & Hotel Tunica is its dedicated staff. Several guests highlight individuals who go above and beyond, creating memorable stays:
- The check-in process is frequently described as smooth and easy, setting a positive tone for arrival.
- Guests have encountered "amazing," "kind," and "precious" staff members, particularly noting the kindness of the check-in lady, the delightful ladies in the coffee shop, and the exceptional service from security guards like Ms. Nickey, who is described as having the "kindest heart." Such interactions often make the "trip all worth the drive."
Beyond the friendly faces, the hotel's dining options receive high marks:
- The Fairbanks Steakhouse is specifically singled out as "awesome," with meals described as "perfect."
For those utilizing the RV facilities, the experience was largely positive, despite initial hiccups:
- The RV park stay is reported as "very nice" with "super nice" staff, contributing to an "enjoyable 4 day stay."
Areas for Improvement: Condition, Cleanliness & Consistency 📉
Despite the positive interactions with individual staff, the overall condition and consistency of the hotel's services draw considerable criticism, leading to frustration for many guests.
Hotel Condition & Maintenance Concerns 🛠️
Several reviews point to a general state of disrepair and neglect:
- The property is described as "dilapidated and rundown."
- Specific issues mentioned include a "broken" or "leaning" bed, and "well used and not in the best shape" furniture.
- Concerns about "basic maintenance" both inside and outside the property are raised, with calls for "competent contractors" for exterior upkeep.
Cleanliness & Housekeeping Issues 🧹
Cleanliness is a significant recurring complaint, particularly regarding housekeeping:
- Reports of "2 hairs in the shower before use" suggest a lack of thoroughness.
- A very strong and detailed complaint highlights "bed bugs" and general "dirtiness," expressing shock that such issues would exist in a "respectable establishments" in the USA.
- Housekeeping personnel are described as "lazy" and "ignorant," failing to perform their jobs professionally.
Staff & Management Disorganization 😟
While some staff members are lauded, a broader issue of disorganization and perceived managerial shortcomings is noted:
- Staff are sometimes described as "disorganized" and prone to making "mistakes."
- A pervasive sentiment suggests that staff have become "lazy" and believe their jobs are "permanent," leading to a lack of professional effort.
- Management is implicated, with one reviewer stating managers are "just bored" and "allows this to continue," leading to a decline from past standards where staff would "bend over backwards" for unhappy customers.
Billing & Authorization Woes 💰
A particularly egregious complaint involves unauthorized charges and billing discrepancies:
- A guest reported being charged for two nights despite only staying one, with subsequent calls to rectify the issue proving difficult.
- Concerns about "extra charges that were not authorized" on debit/credit cards, and the need for guests to "keep a close eye" on their statements.
- Issues with a "food and beverage package" being charged but with no one knowing "where it went."
- The experience leads one guest to describe the practices as "Conning lying and scheming."
Conclusion
Hollywood Casino & Hotel Tunica offers pockets of excellence, particularly through its hospitable staff and enjoyable dining options. However, these positive elements are frequently overshadowed by widespread issues concerning the physical condition of the hotel, inconsistent cleanliness standards, and significant problems with billing accuracy and overall staff professionalism. For potential guests, it appears that while certain aspects of their stay might be delightful, vigilance regarding room condition and financial transactions is strongly advised. The casino and hotel appear to be at a crossroads, with strong suggestions from reviewers for a management overhaul to address these systemic issues and restore the establishment's reputation.
Parking was easy, checking in was smooth. In that sense, it’s like any good hotel. What makes this place exceptional was the amazing women we met here that were staff! Our lady that checked us in was so kind, the two ladies in the coffee shop were just so precious but no one beats the best security guard in the world Ms. Nickey. She has the kindest heart and she really made the trip here at Hollywood all worth the drive! So glad I made new friends in Tunica and when I come back, I’ll be staying here again. Great experience and great memories!
It’s important to be objective when leaving a review. This review was now created out of a bad experience. The staff was kind enough but they made a lot of mistakes that they corrected and they seemed very disorganized. The bed I slept in was leaning in a direction you could tell had been broken. The furniture was well used and not in the best shape. There were 2 hairs in the shower before use. But all our linens were clean and fresh. We felt the place was secure and lively.
I booked a room for two nights but my experience there was horrible. I only stayed one night and was charged for two. Every time I looked at my debit card there were extra charges that were not authorized and should not have been there. I would not recommend this place to anybody and I suggest that you keep a close eye on your credit and debit card charges. This place is dilapidated and rundown . And will beat you out of every penny they can possibly squeeze in on your charges. I will never be back. If you order the food and beverage package nobody knows where it went. They charge your room and your debit card or credit card is charged. You have to catch it!I checked out on Saturday at 1:00 p.m. when I called the next morning about my charges oh my debit card the lady said oh yes I just checked you out after I checked out the day before at 1:00 p.m. it's on the security cameras. And my debit card transaction show that I was not there when I was 4 hours away. They still charge me for a whole night. The website says you can check out by 1:00 p.m. and have a small charge added to your debit card. Conning lying and scheming. I asked for a management and she said she was management. Wow. Not good business. I will have my bank challenge these charges.
We stayed in the RV park. First site we parked at the power would only work on 1 leg of 50 amp. Then move to next site over and no water. So then we stayed on this site and used water from first site.Our stay was very nice. The staff was super nice. Fairbanks steak house was awesome. My meal was perfect.Very enjoyable 4 day stay.Thanks Hollywood Casino Tunicafor a good time.
O out of 0 DO NOT RECOMMEND!My biggest question is; Does Penn Gaming not check the quality of their properties?!?This place was the filthiest, nasties most disgusting hotel I’ve ever witnessed!The room reeked of urine, the wall paper was stained and bubbling off the wall.The floors hadn’t been swept or mopped in what looked like ages.The bathroom floor were just as bad.And mold everywhere throughout the bathroom.The front desk agents don’t answer your call, they just pick the phone up and hang it up.The hallway wall are filthy, the carpet is filthy.I’m truly shocked that Penn lets this kind of stuff go on.I mean this place is reminiscent of those pay by the hour roach motels high school kids had parties at in the 80’sIt looks very very bad for their brand.The pool is only open 12 to 8 so if you check in late kiss a swim goodbye!Penn Corporate if you happen to read this have someone go inspect room # 127You’ll be truly shocked what’s representing your brand!