Horseshoe Tunica, located in Tunica Resorts, United States, primarily functions as a casino and hotel destination. User reviews paint a picture of a venue that excels in some areas while facing notable challenges in others, leading to a mixed but generally fair overall impression.
Overall Impression: A Gaming Getaway with Room for Improvement 🎲
With an average rating hovering around 3.4 out of 5 stars from recent visitors, Horseshoe Tunica offers a strong casino experience complemented by a hotel stay. Many guests report having a "great time" on the casino floor, finding it large and enjoyable, with opportunities for wins. The staff, particularly the dealers and some hotel personnel, frequently receive high praise for their friendliness and service. However, recurring themes concerning room conditions and cleanliness, particularly on the casino floor itself, indicate areas where the property could enhance the guest experience.
The Good: Friendly Faces and Exciting Play ✨
Exceptional Staff & Service
A consistent highlight for many visitors is the staff. Dealers are often described as "awesome" and contribute to a "lot of fun". Hotel check-in attendants are singled out for their positive and friendly interactions, especially after a long day. Even the ladies bringing drinks around the casino floor are appreciated for their great service and welcoming demeanor. The overall staff is lauded as "absolutely amazing," full of smiles and welcoming.
Vibrant Casino Floor
The casino itself is noted as "big" with a wide array of machines and tables. Guests have reported success playing slots and even winning small jackpots, adding to the excitement. For those who enjoy poker, it's considered a definite spot to visit.
Hotel Aesthetics & Specific Room Highlights
Some guests found the hotel overall to be "stunning" and "super clean" in public areas. Specific rooms, like room 824 mentioned by one reviewer, were described as "BEAUTIFUL and big" with major plusses like a "huge tub" and impeccable cleanliness, devoid of dust or cobwebs.
Areas for Improvement: Cleanliness, Room Consistency, and Bar Service 🚧
Casino Floor Cleanliness Issues
A significant drawback mentioned by multiple guests is the cleanliness of the casino floor. Machines and tables were reportedly "littered with cigarette butts and ash," which detracts from the overall gaming experience.
Inconsistent Room Quality & Maintenance
While some rooms are praised for cleanliness and beauty, others receive criticism. Rooms can be "dark and a little dated." Issues included bedding smelling like smoke even in non-smoking rooms, and couches appearing to need a washing or a sticky roller for pet hair/debris. This inconsistency suggests that while some rooms are well-maintained, others fall short of expectations for a premium stay.
Subpar Dining Experiences
The steakhouse, while potentially offering tasty options, was deemed "super overpriced" by one guest, with another overhearing complaints about steak preparation requiring multiple returns.
Rude Bar Staff at Music Stage
A particularly concerning negative experience involved bartenders at the music stage. They were described as "incredibly rude" and prone to bullying guests if tips weren't given immediately, with accusations of being "desperate for a tip." This behavior significantly impacted the experience for at least one visitor.
Key Takeaways for Prospective Visitors 📝
Horseshoe Tunica appears to be a solid choice for those primarily seeking a casino experience, with the added benefit of on-site lodging. The gaming atmosphere is generally positive, and the majority of the staff are commendable. However, potential guests should be aware of the following:
- Room Expectations: Room quality can vary. While some are beautiful and clean, others might be dated or have minor cleanliness issues. Consider managing expectations regarding the room if that is a primary concern.
- Casino Cleanliness: Be prepared for a smoking environment on the casino floor, which may lead to some cleanliness issues with ash and butts.
- Dining Choices: Research dining options thoroughly, as the steakhouse has received feedback about high prices and potential food quality issues.
- Bar Service: Exercise caution or be prepared for potentially aggressive tipping behavior from some bar staff, particularly at the music stage.
Overall, if you're heading to Tunica primarily for the thrill of the casino and are willing to overlook a few inconsistencies in lodging and service, Horseshoe Tunica can provide an enjoyable getaway.
We had a great time. The staff was awesome and we had a lot of fun with the dealers. The room was alright. We got a premium king. The couch looked like it needed a washing. And the bedding smelled like smoke even though we were in a non-smoking room.
Older hotel, rooms are maintained well. Machines and tables were littered with cigarette butts and ash. Attendant at hotel check in was fantastic, after a long day, the positive and friendly interaction with her was awesome. Rooms were comfortable and clean, good for a couple of nights stay.
Absolutely a beautiful place to stay!! Super Clean!! Casino was big and the ladies bringing drinks around were great! Played some slots and won a small JP and husband won a small JP so we were pleased. Guys, was so yummie. The steak house was super overpriced and overheard a lady say her steak had been back several times and still wasn't right. so we dipped. The room we had 824 was BEAUTIFUL and big. the huge tub was a major plus. Not one flake of dust, cob web or anything! Super clean. The hotel overall is stunning! All the staff were absolutely amazing. All smiles and welcoming! Me and my husband took this last minute vacation just because and we were so pleased!! Just one tip to the room cleaner, grab a sticky roller to the back of that couch! 😁 LOVED EVERY SECOND WE WERE THERE!!
Bartenders at the music stage are incredibly rude. They’ll bully you right in front of your eyes if you don’t tip them immediately. We had bigger bills so wanted to tip the intermediately between rounds. They whispered to each other and pointed to us as soon as we didn’t tip for one round. Do better you guys. Even the floor women bartenders aren’t as desperate for a tip
The rooms are really dark and a little dated. I will definitely come to play poker but I think I might choose a different hotel based on room alone. It's not a bad place to stay but I just didn't care for it is all.