Sunrise Gaming Club Review

Located in the vibrant city of Nha Trang, Vietnam, Sunrise Gaming Club operates primarily as a casino, aiming to provide entertainment for patrons. However, recent user feedback paints a mixed, predominantly negative, picture of the establishment.

Atmosphere and Crowd 🍃

One visitor noted that on weekdays, the casino appears to be not overly crowded and maintains a quiet atmosphere. This might appeal to those looking for a more relaxed gaming experience away from the bustling crowds often found in other casinos.

Customer Service & Player Experience 👎

A significant point of contention among recent patrons is the quality of customer service. Multiple reviews highlight severe issues:

1. Rude and Disrespectful Staff: There are strong accusations of staff being "extremely rude," "rolling their eyes," and acting "annoyed" and "disrespectful," even when customers are polite.
2. Lack of Player Perks: One frequent player, who reported significant losses (e.g., $400), expressed disappointment over being denied basic amenities like food, suggesting a lack of appreciation for regular customers.

Management's Handling of Feedback: A Concerning Trend 🚫

Perhaps the most alarming aspect raised by multiple users concerns the casino's alleged response to negative feedback. Several reviews claim that patrons who left honest, critical reviews were subsequently "blacklisted" or "denied entry" to the casino. This practice, if true, indicates a problematic approach to customer criticism and a potential reluctance to address legitimate concerns.

Summary of Alleged Practices:

• Altynbek Sagyndyk claimed to be blacklisted after posting a negative review, stating, "Instead of apologizing, they do this."
• Two other users, Lock and Frolly, reported similar incidents, mentioning their friends were "banned" or "denied entry" simply for sharing their honest experiences.

Overall Recommendation 🤔

While the casino may offer a quiet environment on weekdays, the overwhelming sentiment from recent reviews points to significant issues with customer service and a concerning policy regarding negative feedback. Potential visitors should be aware of these reported problems before choosing to patronize Sunrise Gaming Club.