Lasseters Casino Guide and Review
Nestled in the heart of Alice Springs, Lasseters Casino offers a multifaceted experience that extends beyond just gaming. While some aspects draw praise, others have left visitors with strong reservations, particularly regarding the casino floor itself.
The Hotel Experience & Dining đ¨đŊī¸
For those utilizing the hotel facilities, Lasseters generally receives positive remarks. Guests have highlighted the cleanliness and range of amenities, from well-maintained bathrooms with organized toiletries to the provision of extra comforts like heaters during colder periods. The hotel offers pleasant views, though some guests have specific preferences for mountain vistas.
The dining experience at Lasseters also shows promise. One recent review praised the quality of drinks and, notably, the exceptional handling of a customer service issue. A meal that wasn't up to standard was promptly replaced without question or additional charge, indicating good responsiveness from the staff in their restaurant operations.
Casino Floor & Atmosphere: A Cause for Concern đ
However, the casino floor itself appears to be the primary point of contention for many visitors. Several critical reviews paint a picture of a less-than-ideal gaming environment:
Gaming Machines đ°
A significant complaint revolves around the gaming machines, with one user stating they "don't pay out" and that the experience "just takes all your money and it's no fun." This suggests a perception of tight payouts and a lack of entertainment value from the machines.
Patron Conduct & Safety đ
A major concern is the alleged lack of a strict dress code and the allowance of overly intoxicated or misbehaving patrons. Reviews describe an uncomfortable atmosphere where guests are constantly asked for money or drinks, and some have reported unsolicited physical contact. The noise levels and language used by some unregulated guests have been described as "blatantly disgusting," leading to a feeling that the venue has significantly declined from its past standards.
Inconsistent Staff & Policies đ
Reports of rude staff and inconsistent enforcement of rules, particularly regarding dress codes, are prevalent. One visitor, dressed smartly in a button-up shirt and pants, was turned away, only to observe other patrons inside wearing "dirty jumpers and tracksuit pants with thongs or slippers." Attempts to lodge complaints about such service inconsistencies were reportedly met with indifference.
Overpriced Offerings đ¸
The pricing of drinks has also been a point of dissatisfaction, with some finding them significantly overpriced. Examples include $8.50 for a mid-strength schooner and $13.50 for a hard solo schooner, contributing to a feeling of poor value for money.
Conclusion
Lasseters Casino presents a mixed bag. While the hotel amenities and responsive dining service receive positive feedback, the core casino experience and its surrounding atmosphere are frequently criticized. Issues with gaming machine payouts, unchecked patron behavior, inconsistent staff conduct, and high prices on the casino floor detract significantly from the overall enjoyment. Prospective visitors primarily interested in the gaming aspect should be aware of these reported challenges, while those considering the hotel or dining may find a more agreeable experience.
Love this place. Hotel is cleaned nice and have lots of amenities. The bathroom smells good and the way washing soap organised is wonderful. My son love loves.They also provided extra heaters as it was cold for us. No reactions to the carpet and bedding only we can't handle the bedsheets so had our blanked. The view was nice but next time would like to have a view in the middle of the mountain.doing wonderful job.
If you're thinking this casino maybe fun to visit don't bother. The machines don't pay out. Typically you might have some fun winning losing but no,it just takes all your money and it's no fun.
Had dinner here, 4 of us.Drinks were good.One of the meals was not up to scratch, got returned.The meal was replaced, no extra charge, and not questions asked.Well handled, couldn't be happier.
My experience with the casino was terrible. No dress code, will allow anyone no matter how intoxicated or how people behave. Constantly ask by others to buy them a drink or for money. Random people trying to touch me and the noise and language from their unregulated guests was blatantly discussing. I highly recommend you don't visit until major changes happen to the place.Used to be a great place. NOT ANY MORE.
Staff are rude, was turned away and told to change my clothes, while wearing a button up dress shirt, pants and clean boots.After changing and getting inside the other patrons were wearing, dirty jumpers and tracksuit pants with thongs or slippers on,I called the desk to confirm the desk code and was told casual is fine. I tired to leave a complaint about the service i received and they couldnt care less,Overpriced, $8.50 for a mid strength scooner.$13.50 for a hard solo scooner.Will not return. And cannot recommend.