The Reef Hotel Casino Review

Nestled in the heart of Cairns city, The Reef Hotel Casino stands as a multifaceted destination offering gaming, luxury accommodation, and event facilities. While it may not always boast the grand scale of Australia's largest casinos, it consistently delivers a pleasant experience, marked by excellent service and a unique charm that sets it apart.

The Casino Experience ✨

As a primary draw, the casino floor at The Reef provides an engaging atmosphere with a good availability of games. Patrons will find a comprehensive selection of poker machines spread across two floors, accessible via escalator or stairs. The ground floor hosts a variety of table games, including blackjack.

One notable highlight for blackjack enthusiasts is the casino's commitment to using traditional shoes rather than Continuous Shuffling Machines (CSMs). This "old-school" approach is widely appreciated by players who prefer it, offering a distinct advantage and contributing to a more classic gaming feel. The dealers are noted for their varied personalities, adding to the dynamic environment.

Security staff are described as non-aggressive, a refreshing change compared to the sometimes more intense atmospheres found in larger metropolitan casinos. While some visitors have observed fewer crowds, this can often lead to a more relaxed and comfortable gaming experience. Drink prices, while not cheap (e.g., $19.80 for two beers), are generally considered reasonable given its prime city centre location near the vibrant wharf area.

Tip: For an enhanced experience, it is highly recommended to become a member upon entry. Membership costs nothing and unlocks benefits such as discounts on food and drinks, as well as complimentary parking.

Hotel & Amenities 🛌

Beyond the gaming floor, The Reef Hotel Casino offers a luxurious stay, often praised for its well-maintained facilities. Even guests staying at neighbouring properties have utilized and appreciated its amenities, such as the pool, noting its upkeep. The concierge staff exemplifies the hotel's commitment to service, willingly assisting guests with requests, even for those not directly staying at The Reef but at a "sister hotel."

The hotel's location is a significant advantage, placing guests squarely in the city centre with easy access to the wharf's eateries and attractions. The convenience of having accommodation directly connected to the casino and event spaces is a major plus for visitors.

Events & Functions 🎊

The Reef Hotel Casino is also a highly capable venue for events, ranging from corporate meetings to grand wedding receptions. Reviewers consistently commend the atmosphere, spaciousness, and the dedication of the events team.

1. Wedding Receptions: The hotel excels in hosting wedding receptions, with one couple describing their experience as "absolutely perfect." The events team, including key personnel like Louise, Agata, and Nuria, are lauded for going "above and beyond" to ensure every detail is flawless. The catering receives high praise, with food described as "exquisite" and chefs willing to tailor dishes to preferences. The staff's attentiveness, professionalism, and friendliness ensure a smooth, enjoyable night for the bridal party and guests. The ballroom is noted for its beautiful decoration, and the hotel provides numerous indoor and outdoor photo opportunities. The inclusion of a Presidential Suite night as part of wedding packages offers a perfect space for preparation and relaxation.
2. Meeting Rooms: Events held in the meeting rooms are characterized by a "lovely atmosphere" and "plenty of space." The staff supporting these events are consistently friendly, helpful, and courteous.

Staff & Service 🤝

Across all facets of The Reef Hotel Casino – be it the casino, hotel, or event spaces – the staff receive consistent commendation for their friendliness, helpfulness, and courtesy. This commitment to customer service significantly contributes to a positive overall impression and a welcoming environment for all visitors.

Final Thoughts ✅

While The Reef Hotel Casino may not match the sheer scale of some major Australian casinos, it distinguishes itself through its classic blackjack setup, friendly and professional staff, excellent event capabilities, and a convenient city-centre location. It offers a solid, enjoyable, and often memorable experience for gamblers, hotel guests, and event attendees alike.