Black Opal Tabaret Guide and Review
Black Opal Tabaret, positioned as a casino venue in Melbourne, has garnered significant recent feedback that paints a concerning picture, particularly in areas of customer service, security, and the overall gaming environment. While its primary function is entertainment, numerous patron accounts suggest a notable decline in the quality of experience.
Concerning Incidents and Staff Conduct 🚨
A dominant theme across multiple recent reviews revolves around highly problematic interactions with security and other staff members. Patrons describe feeling vulnerable and mistreated, with instances that severely undermine the expected standard of care and respect in a public venue:
- One particularly distressing account details a patron experiencing an emotional moment and having a slight cry, only to be told by a security guard to leave because "me crying would be a bad look for them." This response left the individual feeling deeply disheartened and betrayed by what should have been a safe space.
- In a similar vein, another customer witnessed their girlfriend, feeling anxious and uncomfortable, quietly move to a separate table. Despite causing no disruption, she was also instructed to leave by security, again with the justification that she was "making them look bad."
Beyond these severe security incidents, complaints extend to general staff interactions. A regular player highlighted repeated negative encounters with a specific staff member named Erold, describing their behavior as consistently rude, unhelpful, and lacking proper customer service skills. This patron felt "singled out" and even "bullied," strongly recommending customer service training for the individual.
Questions of Fairness and Atmosphere 📉
The core gaming experience itself has also come under fire. One harsh review outright dismisses the venue, claiming the "machines are fixed" and advising potential visitors to "stay home" if seeking genuine entertainment. This critique further extends to the general clientele and atmosphere, with the venue being labeled "absolutely disgusting" and concerns raised about "junkies" being permitted on the premises. Such comments raise serious questions about the integrity of the gaming and the overall environment Black Opal Tabaret cultivates.
A Glimmer of Positivity ✨
It's important to note that not all feedback is entirely negative. One review offered a contrasting perspective, describing Black Opal Tabaret as a "Relaxing place to have a few drinks outside and watch the world go by." This patron also found the prices reasonable and the general staff helpful and friendly. This suggests that certain sections of the venue, or perhaps specific operating hours, might offer a more pleasant experience, possibly disconnected from the problematic issues reported within the main gaming areas or security interactions.
Overall Recommendation 🤔
Based on the overwhelming volume of recent critical reviews, Black Opal Tabaret appears to be facing significant challenges in maintaining a welcoming, safe, and professional environment for its patrons. The consistent reports of insensitive security actions, rude staff behavior, and serious accusations regarding the fairness of gaming machines are considerable red flags for any potential visitor.
While an isolated positive review offers a sliver of hope for particular experiences (like enjoying outdoor drinks), the dominant narrative from customers points towards a venue that is failing to meet basic expectations for customer care and entertainment integrity. Prospective visitors should proceed with extreme caution, as the current feedback suggests a risk of encountering deeply unsatisfactory and potentially distressing situations at Black Opal Tabaret.
Had loved this place but when there earlier I was having an emotional moment and had a slight cry. The security guard who had always conversed with me previously, told me that I should leave and that “me crying would be a bad look for them”. It was an incredibly disheartening moment, especially feeling vulnerable and feeling that communicating this with someone would be a safe space, not to react in that way. I would not recommend anyone to come to this venue.
I am a frequent customer here but this night left me with a bad taste in my mouth. I was there around 12am with my girlfriend and she had a moment where she felt scared and uncomfortable. She made no hassle nor drama and moved to a far table when she began to feel anxious.The security guard came and told her that she should leave, without her doing anything remotely to warrant that, apart from feeling uncomfortable and moving privately. He said quote that she was making them look bad. It was horrible to witness. I will never come back if people are treated that way by the 'security guards' who are supposed to look after them.
Subject: Concern Regarding Customer Service ExperienceDear Management,I hope this message finds you well. I am a regular player at your venue, attending most Saturdays and some weekdays. I have always enjoyed my time there, and the overall service has been excellent.However, I would like to bring to your attention an issue I’ve encountered with a particular staff member named Erold On two separate occasions, I have had negative interactions with him, which I feel should be addressed.While the rest of the staff have been pleasant and professional, Erold behavior has been consistently rude and unhelpful. I feel that he lacks proper customer service skills and has not handled situations well when a customer is dissatisfied. His attitude comes across as grumpy and unfair, and I have felt singled out and even bullied during our interactions.As a paying customer, I believe it is important that all patrons are treated with respect and courtesy, and I don’t feel this is being upheld in my dealings with Erold.I strongly believe that he would benefit from customer service training to better understand the needs of your clientele and improve his approach to customer interactions.I wanted to bring this matter to your attention in the hope that you can take appropriate action to address the situation. I value the venue and would like to continue enjoying my visits, but I believe this issue needs to be resolved.Thank you for your time and attention to this matter.
Relaxing place to have a few drinks outside and watch the world go by. Reasonable prices and helpful, friendly staff.
Haha, this place is a jokeDon’t ever go there, oh by the way the machines are fixedIf your looking for “entertainment” I suggest you rather stay homeDon’t go there, stay away, and not to mention the fact that they let junkies in all the timeAbsolutely disgusting venue and place.