Located in Poipet City, Cambodia, Casino Hotel Poipet Palace Plus positions itself as a destination for gaming and accommodation. User reviews present a varied picture of the establishment, highlighting both commendable aspects and significant areas for improvement, particularly regarding service and safety protocols.
Recent visitors have noted some bright spots at the Casino Hotel Poipet Palace Plus. Guests have praised the property for being "nice and clean", suggesting that the general upkeep and hygiene standards are satisfactory. A particular highlight for some is the availability of "the best internet and other services for online offices", indicating a potential suitability for business travelers or those needing reliable connectivity.
A recurring theme in older, more critical reviews points to shortcomings in guest services. Experiences have included descriptions of "annoying and bored" carry staff and a "super slow" front desk, leading to frustrations. This suggests that the hotel's operational efficiency and staff engagement might need significant attention to enhance the overall guest experience.
The hotel's lodging facilities have also drawn mixed feedback. While some rooms were deemed "ok," specific issues like a "broken sink" have been reported. Furthermore, the breakfast offerings received harsh criticism for being "awfully untasty," which can be a significant drawback for guests relying on in-house dining options. One review even suggested rooms were "obviously made for having one night stand," implying a functional rather than luxurious design.
Perhaps the most alarming feedback pertains to the hotel's safety and emergency response. A distressing review from two years ago explicitly mentions a "poor security service" and a tragic incident where a guest allegedly "died on fire due to negligence of administration during emergency", coupled with a "very poor rescue system." This serious allegation of negligence and inadequate emergency procedures raises significant concerns regarding guest safety at the property.
Casino Hotel Poipet Palace Plus appears to offer a mixed experience. While some recent guests find it clean and equipped with good internet, older and more detailed reviews highlight substantial issues with staff professionalism, service efficiency, and the quality of amenities like breakfast. The most critical point, however, revolves around alleged severe deficiencies in security and emergency response systems. Prospective visitors should weigh the reported positives against the significant concerns regarding service quality and, most importantly, safety protocols before making a reservation.
Pretending to be a luxury hotel. The carry guys are annoying and bored, the front desk is super slow, breakfast is awfully untasty. Room was ok, even with broken sink, but obviously made for having one night stand
Poor security service! One of Nepali man died on fire due to negligence of administration during emergency, very poor rescue system😰😰😰
