Diamond City Casino & Hotel, located in Poipet, Cambodia, serves primarily as a casino destination. Based on recent guest feedback, the establishment offers a mixed experience, combining commendable aspects of service with notable limitations in its core offerings and facilities. Understanding these points is crucial for prospective visitors.
For a venue where the primary type is a casino, the gaming floor draws significant criticism. Multiple reviews highlight that the slot machines are already outdated and that there is a small selection of games available. Some machines are even described as looking "worn out." This suggests that seasoned gamblers or those seeking a modern, diverse gaming environment might find the options at Diamond City somewhat disappointing. One reviewer suggested it's only "OK if you are OK with just playing just an hour or so in the casino," indicating it might not sustain longer gaming sessions.
One of the most consistently praised aspects of Diamond City Casino & Hotel is its customer service. Guests frequently commend the "good customer service," noting that even those playing in the main hall are "treated like a VIP player." This personalized and attentive approach significantly enhances the guest experience. Moreover, the hotel offers appealing complimentary benefits that add considerable value:
These perks make it an attractive option for those who appreciate added value during their stay and gaming activities.
Beyond the casino, the hotel facilities receive more moderate reviews. The rooms are described as "average," and while food is complimentary, it is also noted as being "average" in quality. The pricing for the stay is generally considered "OK," especially for those on a budget. This indicates that while not luxurious, the hotel provides basic, functional accommodation and sustenance at a reasonable cost, fitting for a short, budget-conscious trip.
A significant red flag emerges from one particularly severe review, which ominously states: "If you want to die while you burn because you can't get out in a fire, don't hesitate to visit this casino&hotel." While this is a singular and extreme comment, it raises a profound concern regarding potential fire safety and evacuation procedures within the establishment. Prospective guests should be aware of such serious claims and consider them when evaluating their stay, possibly seeking further reassurance on safety protocols.
Diamond City Casino & Hotel in Poipet appears to be a suitable option for travelers on a budget looking for a brief casino experience, particularly if they prioritize strong customer service and complimentary amenities like food and drinks. However, visitors should set their expectations regarding the casino's modernity and game variety, as these are often described as outdated and limited. The very serious safety concern highlighted in one review is an undeniable downside that warrants careful consideration before booking. Ultimately, it seems best suited for a short, functional stay rather than a luxurious or extensive gaming vacation.
Good customer service, even if it's just playing in the mainhall they treat like a VIP player. Food and drinks are free. There is always a promotion and the VIP commission is high.
Small casino, newish but most machines look already worn out and outdated, average rooms and food, OK price. Overall, it's OK if you are on a budget, you're staying just one night, and you are OK with just playing just an hour or so in the casino.
If you want to die while you burn because you can't get out in a fire, don't hesitate to visit this casino&hotel.
