Queenco Hotel & Casino, located in Sihanoukville, Cambodia, is primarily identified as a casino establishment. However, insights from recent guest reviews reveal a strong emphasis on its hotel and hospitality services rather than the gaming facilities. The feedback consistently highlights a superior stay experience, marked by exceptional service and comfortable accommodations.
A recurring and dominant theme in guest feedback is the exemplary service and attentive staff. Reviewers consistently describe the staff as "outstanding," "incredibly helpful," and "friendly," noting their willingness to "go above and beyond" for guests, even arranging surprises for special occasions. Personal attention is a common commendation, with prompt responses to requests. Additional services like daily transportation to the beach and convenient airport pick-ups are frequently mentioned as contributing significantly to a stress-free and enjoyable visit.
The rooms at Queenco Hotel receive high praise for their cleanliness and quality. Guests describe them as "spotless," "gorgeous," and "wonderful," noting that they are "well-equipped with everything we needed" for a comfortable stay.
The hotel's culinary offerings are a significant highlight. One guest specifically lauded an "amazing vegetarian menu" that included a "delicious four-course meal every day." Other reviews simply state the food was "awesome" and mention "gourmet dishes from the hotel's chef," indicating a high standard of cuisine that caters to various preferences.
The hotel's location is often described as "perfect," set in the "coastal area of Cambodia in Sihanouk Ville City." A standout feature is the "beautiful pool that just next to the sea with wonderful view," providing a picturesque setting for both relaxation and dining, with options for indoor or outdoor meals.
One guest reported a negative experience related to the hotel's pet policy, stating that their dog was "not allow even the dog stay in public beach" adjacent to the property, leading to a rejection of service. This suggests that prospective guests traveling with pets should inquire about specific policies and restrictions beforehand.
The same reviewer also mentioned "Very Loud sound from wedding hall open space." This indicates that events, particularly weddings held in open areas on the premises, may generate significant noise, which could potentially impact the tranquility of nearby guest rooms.
Despite its primary classification as a casino, Queenco Hotel & Casino consistently emerges as a highly recommended hotel destination based on overwhelming guest satisfaction. The prevailing sentiment points to an establishment that excels in hospitality, offering pristine accommodations, commendable dining experiences, and a staff dedicated to providing an outstanding guest experience. While isolated concerns regarding pet policies and event-related noise have been noted, the vast majority of visitors express strong recommendations and a clear desire to return, solidifying its reputation as a premier choice for a relaxing and well-serviced stay in Sihanoukville.
I stayed at this hotel with my friends, and we had the best experience ever! The service was outstanding from start to finish. The vegetarian menu was amazing, offering a delicious four-course meal every day. The hotel provided daily transportation to the beach, and they even sent cars to pick us up from the airport, which made our arrival stress-free. The rooms were spotless and well-equipped with everything we needed. The staff was incredibly helpful and always ready to assist with anything. I highly recommend this hotel and would love to come back!
I was here with my buddies for my friend's birthday bash, and the staff totally went above and beyond to make it a huge surprise! The rooms were gorgeous and spotless. The food was awesome, the location was perfect, and the service was excellent—the staff were so helpful and friendly. I'll definitely be back.
Thank you from the bottom of my heart all the hotel staff, we had the pleasure of being at your hotel on a retreat vacation. We received a wonderful room and service at the hotel, we received personal attention and gourmet dishes from the hotel's chef. Every request or question was answered within a few minutes with a smile. Thank you very much and we will of course be back😍❤️
Beautiful hotel at the coastal area of Cambodia in Sihanouk Ville City. Love the pool that just next to the sea with wonderful view.You can also have a nice meal with outdoor or indoor there too.
I walk my dog along the beach to reach this place to see my family. They not allow even the dog stay in public beach. We end up asked to go and reject serving us. Very Loud sound from wedding hall open space of them too