Located in the heart of Queenstown, New Zealand, SKYCITY Queenstown Casino offers a gaming experience that evokes a wide range of opinions from its patrons. Described by some as a cozy and intimate venue, it stands in contrast to larger casino complexes, focusing on a more personal touch. However, experiences with staff and policies, particularly concerning accessibility, have been a source of both high praise and significant concern.
Many visitors appreciate SKYCITY Queenstown Casino for its small-scale and cozy ambiance. This intimate setting is often highlighted as a positive, providing a relaxed atmosphere that might be preferred by those looking for a gaming session without the overwhelming sensory input of larger casinos. The emphasis here is on a personal and welcoming environment. However, a consistent point noted by reviewers is the absence of complimentary drinks, which some visitors might expect as a standard perk in a casino setting.
The feedback regarding staff at SKYCITY Queenstown Casino is notably polarized, creating a striking dichotomy in customer experience:
SKYCITY Queenstown Casino is a venue with a dual identity. On one hand, it offers a boutique gaming experience with a potentially warm and engaging atmosphere, especially when interacting with staff members who are dedicated to providing excellent service. Its smaller size can be a significant draw for those seeking a more personal and less overwhelming environment.
On the other hand, the severe allegations of discrimination and inadequate handling of situations involving patrons with disabilities are critical issues that cannot be overlooked. These reports indicate a concerning lack of accommodation and respect in specific instances, which could profoundly impact the experience of vulnerable individuals. Prospective visitors, particularly those with accessibility needs or accompanying individuals with disabilities, should be aware of these reported challenges.
Ultimately, a visit to SKYCITY Queenstown Casino may depend heavily on individual expectations and, unfortunately, on the specific interactions encountered with staff, which appear to vary dramatically between exemplary service and deeply concerning conduct.
Sky City Queenstown Casino offers a cozy, small-scale gaming experience that might not have all the bells and whistles, but it definitely makes up for it with its friendly staff. The personal touch and welcoming service really enhance the visit, creating a warm atmosphere that you might not expect in a casino setting. One thing to note, however, is that there are no complimentary drinks available, which could be a downside for some visitors who enjoy that extra perk. Overall, while the casino is small, the inviting vibe and helpful team make it a worthwhile stop for those looking to enjoy a relaxed gaming session in Queenstown.
Small casino compared to othersNot open 24 hoursRestaurant not open some days early in week ( don’t know if seasonal)Has table gamesApproximately 80 pokiesLike most venues now some of the bonus features payouts were ordinary though some surprised $$$
As a frequent customer of SkyCity Queenstown, when I come across the latest review which is totally different with my experience, felt like I’m obligated to leave my own review.Sheryl and Lily are awesome at their job, making the table fun and entertaining as always. I’ve only seen them being respectful and friendly to me or any other customer.Also while I’m at it, shoutout to Jason and Bella, cute Korean couple always friendly and nice to the customers as well!
I was sat next to a man desperately trying to sign language to those around him. It was apparent he was deaf and he showed me his Australian National Assistance Card which should be acknowledged and respected given it is national.We were playing blackjack and the dealer, Sheryl laughed and scoffed at him, urged him to make a decision when he was signing to her to repeat herself and kept on getting exasperated and angry.He placed 2 x 5s down at a table that had changed from a minimum of $10 to $15.She slammed a $10 and a $5 down and said “copy me! It’s not hard!” Angrily.The man looked at her stack and then copied the colours.At this point, I reported Sheryl to the bar and they told me to inform the floor manager, Lilly/Lili/Lily - I informed the floor manager and she proceeded to laugh and scoff at the man in question alongside Sheryl.As I left, I told the front door security and he paged the floor security.I told them both that I landed in Queenstown last night, I have no involvement except witnessing, I’m reporting bad behaviour and this situation could’ve been handled differently.Very poor form from the SkyCity staff.
