Penny Lane Hotel and Casino Review

Located in Davao City, Philippines, Penny Lane Hotel and Casino positions itself as a dual entertainment and accommodation venue. However, recent guest feedback suggests a mixed, often challenging, experience across both its casino floor and hotel rooms. While some basic amenities are noted, significant concerns regarding cleanliness, comfort, and the casino's operational aspects are frequently highlighted by visitors.

The Casino Experience 🎲

As a primary casino establishment, Penny Lane aims to provide a thrilling gaming environment. However, reviews paint a picture of an underdeveloped and somewhat frustrating casino floor:

• Limited and Problematic Machines: Guests have reported that many slot machines are often "down" or feature "limited to only a few themes." More critically, some players perceive the slot machines as "all rigged," leading to a lack of trust in the fairness of the games.
• Inconvenient Cash-Out Process: Cashing out winnings is described as a cumbersome manual process. Players must wait for staff assistance, who then physically record the winning amount and retrieve cash from a back office. This delay detracts significantly from the gaming convenience.
• Lack of Player Engagement: The casino floor frequently appears to be under-occupied, with very few players. One reviewer specifically noted a desire to play poker but found "no one there to play." This quiet atmosphere, while potentially appealing to some, suggests a lack of vibrant gaming action for a casino.

The Hotel Stay 🛌

While the casino is the primary draw, the hotel side of Penny Lane also receives considerable attention from guests, with comfort and cleanliness being major points of contention:

Room Amenities and Work Space:

On the positive side, some guests appreciate the basic room amenities provided for a comfortable stay and even for work purposes. These include Wi-Fi access, hot water, a bathtub, a small refrigerator, and a small safe. The inclusion of a table and chair is also noted as beneficial for those needing to work during their stay.

Cleanliness and Comfort Issues: 🧼

Despite some amenities, several recurring complaints revolve around the standard of cleanliness and overall comfort:

• Hygiene Concerns: Guests have reported "dusty" rooms, a "distinctive smell,""foul smell" in toilets, and "itchy bed sheets" and "towels." These issues significantly impact the perceived quality of the stay.
• Noise Disturbances: Soundproofing appears to be a significant weakness. Guests have noted being able to "hear the person occupying the next room" and also complained about an "aircon that is too noisy," leading to difficulties in getting a good night's rest.
• Poor Value for Money: The consensus among several reviewers is that the price is not reasonable for the quality of service and cleanliness offered, especially when compared to other low-priced hotels in Davao City. Many express that their stay was "not a good rest" and vow "definitely not going back."

Overall Impression 🤔

Penny Lane Hotel and Casino presents itself as a potentially convenient option for those looking for both entertainment and lodging in Davao City. However, the existing guest reviews indicate a facility that struggles with fundamental aspects of both its casino operations and hotel services. While a few basic amenities are available, the pervasive issues with casino machine functionality, inconvenient cash-outs, lack of casino patronage, combined with significant cleanliness concerns, noise problems, and poor value for money on the hotel side, suggest that visitors should temper their expectations. Many former guests have expressed dissatisfaction, implying that a visit to Penny Lane might not deliver the enjoyable or restful experience one would hope for.